Warranty & Return Policy
All the warranty is provided by www.Mutasir.com and the manufacturers unless otherwise communicated at product level or the invoice. This is also followed by the manufacturer’s warranty periods and the manufacturer warranty period may be longer than the one covered by Mutasir.com. In case you want the full warranty to be claimed as per the manufacturer, you must refer to the manufacturer or information can be provided via our helpline.
The warranty of manufacturer will only be covering the product for manufacturing defects and will not be covering any physical damage to the misuse, damage or dropping of product. Mutasir.com does not guarantee the durability of the product in terms of fitness of use and representation made by the manufacturer.
In case you want to claim warranty on the product, you have to get in touch with the complaint depertment at Mutasir.com via phone, whatsapp or email. A complain will be registered and our technical team will allocate your complaint a designated number which will be reference for further procedure. You will be required to ship the product back to Mutasir.com once the RMA number is designated to you, conversation you had with our support team would be required along with the invoice you are given, we also require you to handle the shipment carefully as it should not face any damage as Mutasir.com doesn’t warrant any damaged or defect product. The product condition should be the exactly the same as it’s delivered.
In case the customer wants to return thus the customer has to provide receipt and necessary information along with the shipping cost involved. Mutasir.com will not be responsible for any shipping cost unless it is mentioned. In case the product claimed on warranty is checked to be defective and is covered under the warranty provided by Mutasir.com, it will be fixed and you will be informed before it is shipped back to you. During this process you will be updated by our representative.
There is a wait for 4-6 Days for the repair of any defective product until Mutasir.com gets it repaired or replaces the defected product from the manufacturer or the supplier. However, we recommend that the customers deal directly with the manufacturers in order to speed up the repair and replacement process.
In case the product sent to Mutasir.com is not defective thus the customer will be charged for the shipping cost. Any kind of refund if claimed and made will be made at the initial payment method selected by the consumer while making the purchase. Mutasir.com is limited by the service level of warranty that is given by the manufacturer and anything above that cannot be covered by Mutasir.com.
CUSTOMER DELIGHT (STANDARD RETURN POLICY):
• The consumer has to return for replacement within 3 days of order delivered.
• A collection fee will be charged in case required unless it’s defective in which case Maqaami will be liable for all the shipping charges.
PROMOTIONS, DEALS, SALES, DISCOUNT AND SELLING WITH SUPER LOW PRICE PRODUCTS STANDARD RETURN POLICY:
• Return for refund – NO
• Return for replacement within 3 days – YES
• Restocking fee – YES
The following is a standard return policy for any kind of promotional deals, sales, selling with super low pieces. Any kind of items covered under the following category should be returned for replacement within 3 days. However, on any products falling under this category, there will be no warranty of any kind.
• Return for replacement within 3 days.
• The services covered in the warranty are same as the ones which are provided by the manufacturer.
The warranty pick and drop will be provided for free within 7 days of invoice date across all of UAE, in case of a faulty address the customer will be charged with a fee of AED 20/- for any pick and drop service across UAE.
However, there are following conditions which will not be acceptable in case of warranty and replacement:
• Physical damage to the product
• Products which are missing the manufacturer label, model number or device name/number. The model should be recognizable.
• Products which do not have the manufacturer’s warranty label.
• Products which are missing the accessories or the complete set of product that was provided when shipped.
• The original invoice is missing.
• Products which do not comply with the warranty policy of the manufacturer.
• Products which do not satisfy Mutasir.com product warranty policy.
Note: No Return or Replacement policies for inner wears due to the hygiene issues.